BULGARI
Founded in 1884 by Sotirio Bulgari as a single jewelry shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence. Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewelry and watches have grown into new expressions of accessories, perfumes and luxury resorts.
In order to strengthen the team in our prestigious boutique in Geneva, Rue du Rhône, we are recruiting our future :
Client Advisor
Acting as an ambassador of the Maison, you will provide exceptional, consistent, and seamless client experience and embody the values of the Maison and sophistication of storytelling.
Your main missions:
Deliver a unique client experience
You welcome all clients entering the store and guide them regardless of the reason for their visit (browsing, purchase, after-sales). You understand and anticipate clients’ needs and preferences to offer tailored solutions and exceed expectations. You accompany clients across all touchpoints (in-store sales, distance sales, e-commerce, click & collect, etc.), maintaining the highest standards of service.
You leverage your expertise to master the Maison’s product knowledge and services offered to clients. You partner with cross-functional teams to resolve client requests in a timely manner.
Foster sales and target achievement
Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying appropriate selling techniques (upselling, cross-selling, collaboration with other Client Advisors, back office). You successfully conduct and finalize sales across all touchpoints (in-store, distance sales, e-commerce).
Clienteling
You develop and strengthen long-lasting client relationships and foster repeat purchases across all touchpoints. You also create and cultivate a network of contacts to expand the potential client base.
By effectively managing your client portfolio, you maintain accurate and up-to-date client records in dedicated systems (data capture, qualitative and quantitative follow-up). You ensure an adequate number of client contacts through seamless communication across all channels (phone, email, text messages), crafting relevant and personalized outreach. You adopt and master all digital tools used to engage clients inside and outside the store (private appointment follow-up, stock inventory, wishlists, personalized catalogues, pre-order proposals) and optimize clienteling activities.
Store Operations & Processes
You fully contribute to the operational and administrative aspects of the store. You perform and support regular back-office operations such as data entry, product receiving, daily closures, stock counting, and AFSS processing. You handle stock tools, processes, and flows with precision (reservation management, transfers).
A comprehensive onboarding program designed to ensure a smooth and welcoming integration from day one, with dedicated time for team introductions and immersion in our environment A supportive, dynamic, and collaborative workplace culture where every voice is heard and valued A truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network An attractive pension scheme (LPP) along with employer contributions to health insurance premiums and meal expenses Access to a broad portfolio of training programs, spanning technical, interpersonal, and leadership development This position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity.
