Toutes les offres d'emploi SAV

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Head of Global Customer Service you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Support CX Management in executing the strategic direction for global Customer & Service, driving transformation initiatives to deliver a proactive, effortless luxury service experience worldwide. Monitor and analyze key performance indicators (KPIs/SLAs), customer feedback, and service trends to identify root causes, improve service delivery, and address recurring issues. Serve as the escalation point for complex or high-value client interactions, ensuring timely and effective resolutions that align with brand standards. Influence and empower global Customer & Client Service teams, GBS operations, and local markets to foster high performance, accountability, and consistent service excellence. Lead the design and execution of training and upskilling initiatives to ensure WOW experiences and continuous capability growth across teams. Champion the implementation and integration of service technologies, processes, and knowledge tools to enhance customer interaction and operational efficiency. Collaborate closely with Global Business Services, ensuring adherence to service delivery standards and escalating performance issues as needed. Drive a culture of collaboration and cross-functional teamwork, cultivating diverse networks and aligning stakeholders around a cohesive, best-in-class service strategy. Support strategic planning and project work to optimize service coverage, uphold brand reputation, meet volume demand, and continuously improve the Client & Customer Service experience. About you We are looking for a unique and amazing talent, who brings along the following: A university degree and 5+ years of experience in a similar global role Proven leadership skills with the ability to inspire and develop diverse, high-performing teams Strategic thinking with strong planning and execution capabilities Deep customer orientation and a passion for delivering elevated service experiences Excellent communication, coaching, and stakeholder management skills Strong analytical mindset with expertise in data-driven decision-making Proficiency in conflict resolution, problem-solving, and cross-functional collaboration Experience in GBS Customer Service Management, including CRM, eCom, After Sales, and Omnichannel operations Ability to translate global service strategies into frameworks, processes, and impactful actions What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. #LI-Hybrid

If you are: Passionate about luxury watches and technical training.An excellent communicator with a knack for explaining complex concepts.Organized, detail-oriented, and committed to delivering high-quality results. Then you must be the right talent to join our Customer Service team as a CS Watchmaking Trainer! In this vital role, you will be responsible for delivering top-notch technical training and support for our luxury watch products. This position involves a combination of training delivery, technical support, and collaboration with various departments to ensure the highest standards of service and product knowledge. Key Responsibilities: Technical Training (50%): Plan, organize, and conduct technical training sessions for Customer Service watchmakers, external partners, and non-technical boutique staff.Assess and support the development of technical skills, identifying training needs to enhance performance.Develop and revise training materials, including remote training modules and individual training reports.Coordinate and oversee polishing training delivered by the Manufacture expert.Manage training pieces, including inventory control and destruction if necessary.Participate in client events as required. Technical Support (50%): Represent the needs of Customer Service and clients in watch novelties follow-up meetings with the Development Department.Contribute to the definition of the CS intervention policy and its communication to the markets.Identify CS spare parts requirements and define bills of material in collaboration with the Bureau Technique.Create and maintain comprehensive technical documentation.Develop specific tools to improve the efficiency and quality of intervention.Serve as the primary technical contact for all markets, providing expert support for watch products. The exceptional skills we are looking for: Have previous experience as a watchmaking trainer, with the ability to contribute to product development and provide technical support to markets.Fluency in English and French.Demonstrate excellent interpersonal and communication skills, with the ability to adapt to diverse audiences.Be self-motivated, organized, and results-oriented, with a rigorous and proactive approach.Exhibit a strong client focus.Be an excellent team player with experience in cross-functional projects in an international setting.Possess the ability to thrive in dynamic and evolving environments.Be willing to travel for training delivery and to support CS teams in our markets. Still wondering why you should apply? Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar Your daily activities will be interesting, challenging and diverse We are passionate about developing our people and you will have access to various trainings No day will be like another! The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!

Give support and service to all internal and external customers: interacting with sales force, distributors, sales team and all internal offices to share and grant correct flow of all information about Clients. CORE ACTIVITIES: PRESALES: Samples: Order supervision, shipment follow-up Communication: Pricelist Support during collection presentation DURING SALES CAMPAIGN: Monitoring daily incoming collection orders; Checking of order notes, typologies, delivery terms, invoicing data and destinations; Opening new customers checking reliability with Credit DPT and Sales Team; Updating existing customers master database; POST SALES CAMPAIGN: Checking orders: originals, priorities, delivery address and commissions; Monitor missing originals orders; Preparation of CSV File and EDI; Filing original orders; Send order confirmations; Managing shipments for assigned portofolio (i.e. prebolle, proforma invoice); Managing master instructions in order to satisfy key customer and Department store special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved; Dealing with all the procedures in order to solve claims, return and substitution request and credit notes; Verify commercial conditions versus order exchange, defected items procedure, mark down contribution; Reorders: verify payment terms, commercial condition, release good for shipments and follow the delivery flow; POP Materials (i.e. window display, catalogues, special event kits, shopping bags, ect.)Shipments recap for agencies; Credit and blocks status; Analysis on particular commercial request with support of CS Managers; OTHERS: Interacting with agents, distributors and Sales team to exchange information about customers and market situation; Direct interaction with customers in order to verify delivery status, advance and postpone shipments and to solve any particular issues as quickly as possible; Support to final customer claims; Managing and support develop of new Business Model: Push Model, Concession, Consignment and International Channel Education: at least High School Diploma Languages: fluent English and Spanish (both written and spoken). Any other European language will be considered as a plus PC Skills: very good in Excel, experience with AS400 will be a plus Proactively works, problem solving mind-set, positive attitude An International, fresh and dynamic working environment Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility; Training & Development platform and paths Discount on our products both online and in stores Don't miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market. Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand. Do you think we're a good match for you? Apply now to be part of our family!

We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury. With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we're excited to continue our journey forward. Join our vibrant team in Grenchen as a Technical Data Specialist within the SAV department and be part of something extraordinary! We are a team of 2 and are currently looking for our next colleague to complete our squad! It's more than a Technical Data Specialist role, it's a role in which you'll have the opportunity to be a key member of our Team and will ensure that our organization is constantly working with a reliable and up-to-date version of its data. Your main mission will be to define and maintain specific product master data within after sales. Your contribution: You manage SAV related data (Bill of materials, attributes, etc) for new and old products You control and ensure SAV data integrity You take appropriate actions if SAV data issues or deviance is identified You act as a data quality reference for the SAV Master Data You consolidate, maintain, and document key SAV data schemas sources You serve as project lead on key areas based on current and future business data linked requirements You evaluate usability and scalability of solutions for any SAV data changes You work with business key users and IT to implement changes You act as backup for: Management/upload of sales prices for SAV parts in our systems Management/upload of MRP parameters in SAP Refresh and share reports/analysis to manage SAV supply chain process Do you think there is even more to discover in this role? You're right - apply today and learn more! You will fit well to our squad if: You have at least 2 years of similar experience as a data specialist or similar project You have excellent communication, interpersonal, and report writing skills You have strong organizational and time management skills You have a relevant experience with product data in ERP systems (Strategic, SAP, Oracle, etc) and advanced computer skills and knowledge of multiple databases You know how to collect and analyze complex sets of data You are fluent in French, with strong skills in English. Any additional language is a plus We invite you to apply even if you do not meet all of these criteria. Your new employer: At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued. We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including: Remote working (depending on position requirements)Watch to wear / watch to buy program Referral program Development opportunities Maternity leave (17 to 19 weeks)Culture of feedback Want to take on this mission and join our team? Apply now! We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige. Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.

Introduction Pour notre division Commercial, nous recherchons un Chargé de relations clients (H/F) dont la mission principale sera de répondre aux questions et gérer les sollicitations des clients finaux, ainsi que de faire évoluer l'activité du service. Responsabilités Gérer les demandes des clients (par téléphone, courrier ou e-mail) Trouver les meilleures solutions aux demandes de nos clients en cohérence avec la politique commerciale Assurer un excellent suivi des dossiers Développer l'activité Relation Clients à travers une participation proactive aux projets Identifier et mettre en oeuvre l'ensemble des ressources internes (outils et interlocuteurs) nécessaires à la prise en charge des demandes Accompagner la Réception Direction et le SAV dans leur suivi avec les clients Profil Formation universitaire ou équivalente Expérience confirmée dans la gestion de la clientèle d'une grande entreprise ou en boutique Compétences exceptionnelles en matière de service à la clientèle et expérience avérée dans le traitement des sollicitations Langue maternelle Française avec un très bon niveau d' Allemand et Anglais à l'oral et à l'écrit Maîtrise des outils informatiques usuels (Suite Office) Esprit d'analyse, rigueur et sens de l'organisation Très bon relationnel, aisance dans la communication verbale et écrite Sachant travailler de manière autonome et ayant un bon esprit d'équipe Conclusion Nous vous offrons un environnement stimulant, d'excellentes conditions de travail et des prestations sociales de premier ordre. Nous vous remercions d'adresser un dossier de candidature complet (CV, lettre de motivation, certificats et diplômes).

Description de l'entreprise Le présent et le futur d'Audemars Piguet se construisent grâce à la contribution de tous nos talents. Inspirés par la richesse de notre passé, nous sommes enthousiastes à l'idée de ce que nous créerons dans le futur. Ensemble, nous sommes résolument tournés vers l'avenir et en quête continue d'excellence dans tous nos métiers. Si notre mission vous inspire, venez forger votre propre chemin au sein de notre famille pour que l'on continue de créer l'extraordinaire. Écrivons le prochain chapitre de votre carrière ensemble ! Description du poste Rattaché au Head of CS Quality & Projects et intégré au sein du Service Client, votre mission principale consistera à accompagner la transformation digitale du département en tant que référent métier tout en vous appropriant les processus et outils existants. Dans ce cadre-là : Vous représenterez le département dans les projets digitaux transverses et veillerez à l'intégration des processus métier dans la définition des besoins Vous assurerez le déploiement des différents projets en mettant en place des formations, une gouvernance et un accompagnement au changement Vous veillerez à assurer l'adéquation des projets digitaux du département en coordination avec la roadmap IT globale et promouvrez ces initiatives en interne Vous coordonnerez le bon fonctionnement des solutions digitales déjà en place entre nos services clients internationaux et en lien avec les équipes IT ainsi que les fournisseurs externes Enfin, vous participerez activement à de nouvelles propositions d'évolution digitale afin de satisfaire les missions du département Qualifications Titulaire d'un diplôme d'Ingénieur dans un domaine technique, vous justifiez d'une expérience confirmée dans un rôle similaire Vous avez un intérêt marqué pour l'horlogerie et possédez des bonnes connaissances informatiques (cspo, product owner, développement application IT, etc) Vous maîtrisez parfaitement le français et avez d'excellentes connaissances en anglais A l'écoute et orienté clients, vous avez à coeur de mener à bien vos missions et êtes force de proposition Reconnu pour vos compétences analytiques, vous faites preuve d'un bon esprit de synthèse Informations supplémentaires Ce que nous offrons : La prise en charge des assurances maladie (base et complémentaire) 5 semaines annuelles de vacances et 2 semaines supplémentaires entre Noël et Nouvel An grâce au cumul quotidien de minutes additionnelles Une contribution à vos activités sportives ou culturelles La possibilité selon la fonction de travailler à distance Un restaurant d'entreprise Une LPP avantageuse Vous souhaitez exprimer votre expertise au sein d'Audemars Piguet ? N'hésitez pas et postulez en ligne ! Nous nous réjouissons de discuter des opportunités qui pourraient correspondre à votre prochaine aventure professionnelle. Le masculin vaut pour le féminin. #LI-JV1

Recognized for its know-how in Haute Horlogerie and Haute Joaillerie, Chopard is celebrated for its creative audacity and its conception of ethical and responsible luxury. Proud of its values and traditions, our Maison breathes its family spirit into relationships with its employees and customers, striving to deliver an extraordinary brand experience. Chopard can draw upon a vast reservoir of in-house expertise and experience uniting more than 45 different crafts within the twin fields of swiss watch and high jewellery-making. Mission du poste Effectuer l'analyse technique de nos produits, montres - bijoux - accessoires avec comme objectifs de pouvoir réaliser un devis commercial client incluant l'ensemble de nos critères. Tâches principales Photographier (2 clichés) le produit à réception. Vérifier l'historique informatiquement de la pièce. Réaliser l'analyse technique de la pièce pour déterminer les besoins. Retranscrire et synthétiser les informations en vue de la réalisation du devis commercial. Tâches spécifiques Réalisation d'analyse technique pour nos pièces de stock ( FlashProd) en vue de réaliser la feuille de réparation. Interaction quotidienne avec les ateliers et le service client administratif. Compétences requises Savoir-faire Savoir-être Expérience confirmée (5 ans) dans l'horlogerie (opérateur en horlogerie) Langue française Précision et méticulosité Rapidité d'exécution Esprit d'équipe et flexibilité Contract Type: Contrat à durée indéterminée (CDI) Working Time rate: Temps plein