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Toutes les offres d'emploi Responsable relations clients

  • Responsable relations clients

9 Offres d'emploi

  • ON RUNNING
    In short As Senior Specialist - Operations Enablement, Allocation & Optimisation, you play a key role in strengthening and evolving our current allocation and inventory availability solutions by developing clear data models, system logic, and process foundations that ensure accuracy, reliability, and transparency. You continuously enhance these capabilities through structured documentation, stakeholder collaboration, and targeted improvements across data, systems, and workflows. In this role, you help maintain consistent global behaviors, support effective demand fulfilment and supply utilization, and contribute insights that inform the broader team's strategic direction. Your story 5+ years of experience in Supply Chain, Operations, Data Analytics, or related fields, preferably with exposure to allocation, fulfilment, or inventory processes in an omni-channel retail environment. Strong analytical and problem-solving skills with hands-on experience working with operational, fulfilment, or inventory datasets. Proficiency in English, other languages are a plus. Proficiency in Business Intelligence tools (e.g., Looker, SQL) with an understanding of ERP data structures as a strong plus. Ability to translate complex allocation, fulfilment, and inventory logic into scalable and sustainable data and system solutions. Experience collaborating with technology teams on defining, developing, testing, and implementing systematic solutions, particularly for planning, allocation, or data platforms. Strong interpersonal skills to build consensus and ensure alignment across diverse regional and functional stakeholders. Excellent ability to communicate complex concepts, provide training, share knowledge, and act as a single point of contact for both technical and business partners. Resilience and flexibility in dynamic business environments paired with a commitment to continuous learning.
    CDI
    Zürich
  • ON RUNNING
    In short As Footwear Tooling Engineer you will create groundbreaking concepts and products for high-performance athletes while advancing On's sustainability goals. Working in a collaborative environment, you'll shape the future direction of our pinnacle performance product and technologies through Innovation and Design. You will act as the owner of the bottom unit development for our pinnacle performance product and technologies. You will work in close collaboration with designers and developers here at On Labs in Zurich and our Tooling team in Vietnam to create the highest quality products. From concept creation through prototyping, you will guide the team on bottom unit materials, geometries, and construction from a critical manufacturing, biomechanical performance, and durability viewpoint. You will also be a key player in identifying and creating process improvements for all bottom unit development across the company. Your story Bachelor's degree in Mechanical Engineering, Industrial Design, or a related field Minimum of 5 years experience within a footwear engineering role working closely with development and production, ideally in a footwear tooling development Technical knowledge of various materials, mold construction, and manufacturing processes relevant to footwear; In-depth knowledge of plastics injection molding principles, including advising on cost, design, and molding capabilities of injected components Experience working with 2D and 3D CADs (Rhino a bonus); proficiency in reviewing and evaluating 2D/3D CADs for manufacturability, durability, and alignment with product specifications Experience in 3D modelling and rapid prototyping tools Demonstrated experience in project management, costing, and the ability to provide solutions within complex constraints Experience working with biomechanical performance principles as they relate to footwear bottom unit design Experience working cross-functionally across designers, developers, product management, and testing teams Experience collaborating with international manufacturing partners on tooling revisions and manufacturing concerns Strong communication skills to provide clear guidance and technical support to various stakeholders. Excellent time management skills and ability to work with multiple deadlines Available to travel to Asia at least 2 times a year
    CDI
    Zürich
  • ON RUNNING
    In short We're looking for a Senior Specialist Print and Graphics designer with a passion for colour, storytelling, and innovation in performance apparel. You'll play a key creative role in shaping the visual language of our collections - from bold athlete-led statements to refined commercial executions. In this role, you'll drive the seasonal graphic and print direction across categories, working from concept to final production and collaborating closely with design, development, and materials teams globally. You'll combine a contemporary aesthetic with a deep understanding of process and production - leading projects that merge creativity, sustainability, and precision. Your story BA or equivalent in Textile Design, Graphic Design, or Surface Design. 7+ years' experience in print and graphic design within fashion and sportswear - with a proven ability to translate creative concepts into technically sound, high-impact products. Advanced skills in Adobe Creative Suite (Illustrator, Photoshop) and working knowledge of CLO 3D / V-Stitcher. Strong understanding of print techniques, colour separations, grading, and material applications for both luxury and performance contexts. A sharp eye for colour, composition, and brand storytelling. Experience leading design direction and collaborating across categories and teams. Demonstrated ability to deliver sustainable design innovations and reduce waste through print engineering or process refinement. Excellent presentation and communication skills - comfortable sharing creative direction with senior stakeholders. Highly organised, self-motivated, and proactive in managing multiple seasonal timelines. Fluent in English; additional languages are an asset.
    CDI
    Zürich
  • ON RUNNING
    In short The Innovation Footwear Developer will collaborate with product teams to shape the future of On's product line, by translating footwear innovation work into advanced footwear products and by creating future technologies that will define the brand. This role is responsible for leading the development of future-oriented concepts within the R&D organization. Your Mission Manage and execute the creation of innovative product concepts from conception to completion, overseeing technology development, sample creation and assembly, as well as the development of uppers, toolings, technologies, and molds. Management of multiple high-impact innovation projects with complete autonomy and ownership. Strategic planning and aligning with company goals. Engage in complex problem-solving, tackling challenges related to product intricacies, process optimization, efficiency enhancement, model making and the enablement of scalable manufacturing practices. Ensure seamless communication and collaboration by acting as a bridge between designers, conceptual footwear innovators, model makers, pattern engineers, technology partners and other stakeholders. Ensure that scalability is carefully considered for every project. Work closely with the Sport Science, Innovation Design, Footwear Engineering, and Innovation Material Science teams to create an environment of interdisciplinary collaboration and drive the development of innovative prototypes. Create and update the transfer Manual, by meticulously documenting processes, including key data, design images, and detailed product/process descriptions to ensure it remains a comprehensive and user-friendly resource for successful technical knowledge transfer. Forge strong connections with our development teams in Asia, actively participating in the assurance of successful information transfer strategies, and fostering a collaborative cross-border working relationship. Demonstrate expertise in fabricating and assembling materials and components, utilizing a diverse array of machinery and hand tools. This includes, but is not limited to, proficiency in cutting, injecting, sanding, buffing, sewing, welding, pressing, and lasting processes. Your story 5+ years of footwear-specific experience. Experience with footwear innovation projects. Bachelor's Degree in Engineering or another relevant field preferred. 3+ years of experience in traditional footwear manufacturing processes - injecting, cutting, sewing, welding, machining, laser cutting, construction, and prototyping among others. Ability to identify design issues and offer solutions to improve functionality and manufacturability of products. Demonstrated knowledge of material testing and methodology, comfortable working with chemistry/chemical processes for materials creation - not limited to: textiles, foam polymers, solvents, chemicals, polyurethane, superfoams, EVA, among others. Proven ability to lead the scaling, costing, and testing of manufacturing processes and concepts while introducing new technologies to the market. Excellent communication skills and comfort adapting communication style between engineers, designers, product experts and cross-functional non-product creation partners. Ability to work independently under a deadline on several projects simultaneously requiring both innovative ideas and engineering problem-solving. Exemplify a high tolerance for ambiguity and solution-focused attitude. Comfortable working with industrial machinery. Availability to travel up to 15% of the time.
    CDI
    Zürich
  • ON RUNNING
    In short This role is embedded within ON's Special Projects Footwear Design team and plays a key role in shaping limited-edition, collaborative, and high-impact footwear concepts. A Footwear Design role with a focus on color and material, you'll contribute to and drive creative development on high-impact, forward-thinking projects driven by compelling storytelling and innovative material strategies. With a sharp eye for global trends, a deep knowledge of materials, and a strong design sensibility, you will translate conceptual ideas into footwear that not only meets our aesthetic and performance standards, but also responds to evolving consumer and market needs. You'll collaborate across disciplines-working hand-in-hand with CMF, Innovation, Product Management, and Development-to bring bold, disruptive, and refined footwear concepts to life. Your Mission -Influence and drive the design direction for Special Projects footwear, from concept development through to production Focus strongly on colour and material storytelling, collaborating closely with CMF and innovation teams to define iconic executions Create compelling, account-driven or limited-release designs that elevate ON's brand visibility and commercial impact Research and integrate new material technologies, dyeing methods, print innovations, and sustainable finishes into your footwear designs Maintain a deep awareness of macro/micro design trends, streetwear and fashion culture, and emerging market dynamics Ensure alignment with regional and global product strategies by adapting design direction to specific markets, communities, and retail partners Partner with developers and external vendors to ensure material feasibility and performance requirements are met Deliver detailed CADs, material specs, and production-ready documentation for handover to development and manufacturing teams Contribute to trend research, material library development, and colour/material innovation initiatives across the design team Represent design in cross-functional meetings, trade shows, and retail/market visits to inform and inspire design direction Your story Bachelor's or Master's degree in Footwear Design, Industrial/Product Design, or a related field 4+ years of experience in footwear design with a strong emphasis on CMF (Colour & Materials) and special projects or collaborations Strong portfolio demonstrating innovative footwear designs and advanced material and colour applications Deep understanding of materials development, manufacturing processes, and CMF storytelling within a footwear context Ability to manage multiple design timelines and priorities across overlapping projects Excellent communication and storytelling skills, with experience presenting creative work to diverse stakeholders Proficiency in Adobe Illustrator, Photoshop, InDesign, and rendering tools (e.g., Rhino, KeyShot, Blender) Fluent in English, written and spoken (additional languages are a plus) -Entrepreneurial mindset with a passion for innovation, experimentation, and shaping the future of footwear
    CDI
    Zürich
  • PATEK PHILIPPE
    Mission Dans le cadre de cette fonction, directement rattachée au Responsable du Site, vous mettez en place et vous assurez la gestion du Service Polissage, constitué d'une cinquantaine de collaborateurs répartis entre quatre cellules de polissage et une cellule de formation. Vous définissez les ressources et le flux de travail de votre périmètre. Vous êtes responsable de l'atteinte des résultats attendus, de la facilitation de l'Expérience Collaborateur pour vos équipes et de l'encadrement de vos collaborateurs. Vous soutenez et relayez la vision de Patek Philippe au sein de vos équipes. Responsabilités Définir la mission pour votre périmètre, planifier, organiser et diriger les activités de vos unités en vous assurant des synergies possibles. Diriger, accompagner, encourager, motiver et développer vos équipes tout en maximisant la productivité et les délais pour remplir les objectifs. Établir les flux de travaux transverses dans votre organisation, en étroite collaborations avec les services support (Qualité, Logistique, Méthode et Fabrication). Soutenir vos cinq managers directs dans la gestion des ressources humaines (gestion de conflits, mesure de la performance, plans d'amélioration et de développement, mobilité fonctionnelle). Assurer la communication et la circulation de l'information nécessaires pour gérer l'activité et veiller à l'adhésion de tous aux objectifs et à la culture d'entreprise. Assurer l'amélioration continue. Préparer et gérer le budget annuel de votre périmètre. Produire des rapports d'activité pour apporter de la visibilité à votre n+1. Respecter et assurer le respect par vos équipes des politiques et instructions de l'entreprise dans votre service. Participer à des projets transversaux. Profil recherché Formation universitaire ou diplôme d'ingénieur. 10 ans d'expérience professionnelle dont 5 ans d'expérience managériale incluant une fonction d'encadrement d'organisations complexes dans le secteur horloger. Leader ayant la capacité de responsabiliser ses équipes tout en sachant faire preuve de courage managérial. Manager inspirant, capable de donner du sens à la vision et de fédérer ses équipes autour d'un objectif commun. Force de proposition, capacités décisionnelles et organisationnelles, excellent sens relationnel et diplomatie, forte capacité d'écoute, orienté client et solution. Bonne connaissance du secteur d'activité. Maîtrise la gestion de production et la gestion de projets. Connaissances des outils Lean Manufacturing. Maîtrise des outils bureautiques (MS Office). Référence du poste 3288
    CDI
    La Chaux-de-fonds
  • ON RUNNING
    In short On is looking for a business-oriented, pragmatic, and proactive Legal Operations Specialist/ Executive Assistant to join the On Legal Team in Zurich, Switzerland, reporting directly to the General Counsel & Company Secretary. You will be the operational backbone of the Legal Team, providing high-level support to the General Counsel and the Legal Team while driving efficiency across the entire department. The ideal candidate has a demonstrated ability to independently manage a diverse and complex workload, proactively anticipate issues, and will thrive in a rapidly growing company. You will enjoy developing processes, organizing information, and playing a key role in operational effectiveness of the in-house legal department, managing the team's administrative, financial, and corporate governance responsibilities. Your story 5+ years experience as an executive assistant or legal operations specialist in a fast-paced multinational company, ideally within a legal function. High level of professionalism and absolute discretion when handling confidential and sensitive corporate governance and legal information. Proven track record in managing administrative financial processes such as vendor relationships, invoicing, and budget tracking. Excellent skills and interest in enhanced technology, including proficiency with corporate governance platforms, e-billing/invoicing systems, and Microsoft Office/Google Workspace and AI. Ability to anticipate future needs and take initiative with a hands-on approach to develop strategic solutions. Exceptional organizational, administrative, and time-management skills with a meticulous attention to detail. Strong interpersonal skills for effective communication with stakeholders at all levels, from executive leadership to external vendors. Innovative mindset with a passion for trying new things and improving Legal Operations. Fluent in English and German. Eager to contribute to a visionary legal team that embraces flexibility and a dynamic, collaborative culture, ultimately redefining the conventional scope and perception of a legal team.
    CDI
    Zürich
  • AUDEMARS PIGUET
    Unternehmensbeschreibung Die Gegenwart und Zukunft von Audemars Piguet basieren auf den unschätzbaren Beiträgen all unserer Talente. Inspieriert vom Reichtum unserer Vergangenheit freuen wir uns über die unendlichen Möglichkeiten, die die Zukunft bereithält. Gemeinsam sind wir entschlossen, zukunftsorientiert zu denken und in allen Bereichen unseres Unternehmens nach Exzellenz zu streben. Wenn diese Reise Sie inspiriert, dann gestalten Sie Ihren eigenen Weg in unserer Familie und lassen Sie uns gemeinsam das Aussergewöhnliche weiterführen. Lassen Sie uns zusammen das nächste Kapitel Ihrer Karriere schreiben! Stellenbeschreibung Die Rolle: Welcome Host befristet 6-8 Monate Als Welcome Host sind Sie das Gesicht unseres AP Houses in Zürich und tragen entscheidend dazu bei, unseren Gästen ein aussergewöhnliches Kundenerlebnis zu bieten. Im Einklang mit unserer Vision, schaffen Sie positive, nachhaltige Beziehungen und begeistern durch exklusive, bedeutungsvolle Momente. Ihre Aufgaben: Empfang & Betreuung: Begrüßung unserer Gäste, Durchführung von Boutique-Touren, Platzierung und Betreuung während Wartezeiten sowie Gastronomieservice. Kommunikation: Professionelle Annahme von Telefonanrufen, präzise Erfassung von Nachrichten (inkl. korrekter Schreibweise und vollständiger Kontaktdaten) und Weiterleitung. Boutique-Management: Sicherstellung von Ordnung und Sauberkeit, Visual Merchandising gemäß Markenrichtlinien, Verwaltung von Warenbeständen (Kataloge, Bücher, F&B). Operative Verantwortung: Gewährleistung einer reibungslosen Eröffnung und Schließung der Boutique. Event-Support: Aktive Mithilfe bei der Organisation und Durchführung exklusiver Kunden-Events im AP House. Qualifikationen Was wir suchen: Mindestens 2 Jahre Erfahrung im Luxus-Dienstleistungsbereich, gehobenen Gastgewerbe oder Freizeitsektor. Leidenschaft für Kundenservice und den Aufbau langfristiger Beziehungen. Ausgeprägte Kommunikationsfähigkeit, Empathie und Teamgeist. Fließend Deutsch und Englisch, weitere Sprachen von Vorteil. Idealerweise Erfahrung in der Uhren- oder Schmuckbranche oder in der Luxushotellerie. Zusätzliche Informationen Was wir bieten: Zuschuss Krankenversicherung 5 Wochen Jahresurlaub Einen Beitrag zu Ihren sportlichen oder kulturellen Aktivitäten Eine vorteilhafte Pensionskassenlösung (LPP) Möchten Sie Ihre Expertise bei Audemars Piguet einbringen? Zögern Sie nicht und bewerben Sie sich online! Wir freuen uns darauf, mit Ihnen über die Möglichkeiten zu sprechen, die zu Ihrem nächsten beruflichen Abenteuer passen könnten.
    CDI
    Zürich
  • ON RUNNING
    In short We are looking for a Senior Specialist to join our Product Talent Acquisition team. You will be a hands-on contributor focused on delivering key Product & Design hires, collaborating closely with hiring managers and the broader TA team to build efficient, high-quality hiring processes. You bring strong sourcing and stakeholder management skills, and a deep commitment to candidate experience and excellent outcomes. Your story You bring extensive experience in Talent Acquisition, ideally with a focus on Product, Creative, and/or Design roles within fast-paced and international environments. Background in consumer goods companies or creative industries is highly preferred You have a proven track record of hiring across a range of disciplines, including Product Management, Product Strategy, Product Design, Brand and/or Innovation An eye for great creative work - experience reviewing portfolios is a plus A keen awareness of global and cultural trends that shape the world of brands You are confident partnering with hiring managers, providing market insights and clear recommendations You are proactive and hands-on with sourcing, skilled in tools like LinkedIn Recruiter and ATS platforms (Greenhouse, Workday, etc.) You are passionate about delivering an excellent candidate experience and representing the brand professionally You thrive in collaborative, fast-moving environments and handle multiple priorities effectively
    CDI
    Zürich