SWAROVSKI recrutement

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Commercial Controller for our Finance team where you will play a pivotal role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Central Controlling oversight of the P&L in our geographical markets, in cooperation with the Commercial Division, including responsibility for ensuring transparency and accountability, and driving an optimization agenda by actively managing risks and opportunities. Partner with the business headquarters to drive strategic decision-making through facilitating, measuring, monitoring and analyzing financial plans and actual results Drive the central Controlling and Finance agenda with local general managers and controllers and act as the representative of central Finance in the geographical markets by providing the relevant perspective, priorities and benchmarking. Take a strategic view on market performance and consult with local markets on channel performance, profitability or business plans. Advise and consult on business case reviews, expansion scenarios or including core investments. Provide functional controlling support to various central/corporate functions by managing cost controlling topics such as cost management, planning, analysis and insights. Define business priorities together with the heads of the functions and proactively engage with them to ensure that cost targets are achieved. Review and challenge financial reports, covering business performance, cost control and accounting standards About you We are looking for a unique and amazing talent, who brings along the following: University degree or university-level education, preferably in economics, business administration, business accounting, finance or a certified public accountant degree Minimum 5+ years of professional experience in a multinational environment, ideally in a global or regional business controlling role from the FMCG, luxury/fashion retailing, or consulting industries Strong business and commercial acumen with a proactive, independent, and consulting-style mindset A proven track record in business partnering along distribution landscapes, analysis, decision support with an ability to constructively challenge and influence senior stakeholders Advanced analytical skills, problem solving skills and financial modelling skills Clear communication skills, including an ability to summarize complex issues into simple, concise messages and recommendations Experience working in a matrix organization and collaborating with other functional teams Fluent oral and written communications skills in English Experience working with SAP and advanced skills in Microsoft Excel (incl. financial modelling and scenario analysis) and PowerPoint What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. #LI-Hybrid

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Product Performance Analyst you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Develop and maintain comprehensive, user-friendly Product Performance Reports that serve as the single source of truth across the organization. Analyze and report on key financial KPIs aligned with Swarovski's LUXignite Strategy to support strategic decision-making and growth. Deliver strategic product performance metrics, such as Collection Success Rate, to evaluate and improve commercial product development. Ensure flexible reporting capabilities, allowing KPI breakdowns by season, category, channel, and market. Train stakeholders on how to use reports effectively for data-driven decisions. Report monthly highlights and lowlights of product creation to top management. Integrate cross-functional data from areas like Discounts, Pricing, and I2S to enrich reporting. Collaborate regularly with key departments (e.g., Portfolio Strategy, Merchandising, Product Marketing, Sales Planning) to ensure reporting remains accurate and relevant. About you We are looking for a unique and amazing talent, who brings along the following: University degree/Education, preferably in Business, Finance or a related field Minimum 1 year of professional experience in a similar position Proven expertise in Tableau and Microsoft Excel; familiarity with SAP BW would be a plus Demonstrated ability to manage diverse stakeholders and adapt to a broad and evolving scope of responsibilities Strong willingness to learn with a genuine interest in Swarovski products Excellent English proficiency and communication skills What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. #LI-Hybrid

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Global Onsite Merchandising Manager you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. NOTE: Temporary position available from July 1st 2025 until April 30th 2026 About the job: The Global Onsite Merchandising Manager drives top- and bottom-line performance for Swarovski.com, aligning with brand strategy and vision. Drive top-line and bottom-line performance by optimizing eCommerce performance, KPIs, product mix, and pricing strategies. Orchestrate global onsite merchandising activities and search optimization to boost conversion and brand consistency. Collaborate with eCommerce, marketing, CRM, and content teams to execute campaigns, promotions, and ensure content accuracy. Support global eCommerce projects and innovations, including AI-driven features and platform enhancements. Serve as the main contact for local and central merchandising teams, staying updated on industry trends. About you : We are looking for a unique and amazing talent, who brings along the following: Bachelor degree, preferably in Economics or similar Professional experience in a similar role within an international and corporate setting Excellent analytical and problem-solving skills Excellent English proficiency, presentation, and communication skills Experience with Google Analytics, Searchandising and AI tools Team orientation, and ability to work effectively with all levels of the organization Innovative and creative approach whenever possible and can-do attitude What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Well-being offers available on-site Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Bei Swarovski verschmelzen Innovation und Inspiration. Unsere Sales Consultants sind die perfekten Botschafter dieser Message. Sie bieten unseren Kundinnen und Kunden einen herausragenden Service und eine inspirierende Markenerfahrung. Wir suchen einen offenen und engagierten Sales Consultant (w/m/d), der den Kundinnen und Kunden Kristall ans Herz und in die Hände legt, in einem leidenschaftlichen und begeisterten Team arbeiten und die Träume unserer Kundinnen und Kunden verwirklichen möchte. Erkennst du dich wieder? Dann komm zu uns! Wir bieten dir eine spannende Aufgabe in einem kulturell vielfältigen Team, das kontinuierlich die kreativen Grenzen erweitert und echte Leidenschaft für Schmuck, Mode und Lifestyle teilt. Werde Teil einer wahren, internationalen und zukunftsorientierten Kultmarke. Lerne und wachse mit uns! Auf dich wartet eine Welt der Wunder. Deine Aufgaben Du repräsentierst unsere Marke und begleitest unsere Kundinnen und Kunden auf ihrer Reise durch die faszinierende Wunderwelt von Swarovski schaffst eine emotionale Verbindung zu unseren Kundinnen und Kunden und bietest ihnen ein bezauberndes Erlebnis im Store erkennst die Wünsche unserer Kundinnen und Kunden und kannst ihnen inspirierende Styling-Tipps geben präsentierst unsere herausragenden Produkte und setzt sie perfekt in Szene. Dein Profil Du bist ein fantastischer Sales Consultant (w/m/d) und verfügst über eine echte Leidenschaft für unsere Marke und unsere Produkte und ein ausgeprägtes Gespür für Mode Begeisterung für erschwingliche Luxusmarken im Bereich Mode, Kosmetik und Lifestyle eine hohe Motivation und eine klare Kundenorientierung großes Engagement sowie eine zielorientierte Denkweise den Willen, deine Karriere voranzutreiben und mit uns zu wachsen Erfahrung im Handel oder der gehobenen Gastronomie/Hotellerie, aber auch serviceorientierte Quereinsteiger sind herzlich willkommen. Deine Vorteile Werde Teil unseres Familienunternehmen, dann erwarten dich eine herzliche Atmosphäre mit gemeinsamen Werten in unserer One Culture eine umfassende Einarbeitung zur Vorbereitung auf deine neuen Aufgaben flache Hierarchien und kurze Entscheidungswege regelmäßige Trainings, Workshops und E-Learnings zu deiner Weiterentwicklung zusätzlich zum Gehalt anteiliges Weihnachtsgeld eine attraktive Team-Prämie unsere Produkte als Trageschmuck sowie die Zahlung einer Kleidergeld-Pauschale ansprechende Rabatte auf unsere Produkte. Wenn du volljährig bist, teile mit uns deine Erfahrung. Masters of Light Since 1895 Swarovski kreiert kristall-basierte Produkte in einzigartiger Qualität und Handwerkskunst, die Freude bringen und die Individualität feiern sollen. Das 1895 in Österreich gegründete Unternehmen entwirft, produziert und verkauft die weltweit edelsten Kristalle, Schmucksteine, Swarovski Created Diamonds und Zirkonia, sowie Schmuck, Accessoires, Kristallobjekte und Wohn-Accessoires. Swarovski Crystal Business hat mit ungefähr 2.400 Stores und 6.700 Verkaufsstellen in mehr als 150 Ländern eine globale Reichweite und beschäftigt mehr als 18.000 Mitarbeiter*innen. Zusammen mit den Schwesterunternehmen Swarovski Optik (optische Geräte) und Tyrolit (Schleifmittel) bildet Swarovski Crystal Business die Swarovski-Gruppe. Ein verantwortlicher Umgang mit Menschen und dem Planeten ist Teil der Swarovski-Geschichte. Heute ist dieses Erbe in Nachhaltigkeitsmaßnahmen verwurzelt, die über die gesamte Lieferkette hinweg reichen. Ein besonderer Fokus liegt dabei auf zirkulärer Innovation, Diversität, Inklusion und Selbstentfaltung sowie in der philanthropischen Arbeit der Swarovski Foundation, die Wohltätigkeitsorganisationen unterstützt, die positiven Einfluss auf die Umwelt und die Gesellschaft nehmen. Swarovski ist ein Arbeitgeber der Chancengleichheit. Wir geben unseren Mitarbeitern den Mut, Individualität zu zelebrieren und sind stolz darauf, einen Arbeitsplatz zu schaffen, an dem sich die Menschen einbezogen, respektiert, geschätzt, verbunden und gehört fühlen. Ein Ort, an dem jeder und jede dazugehört. Alle Aspekte der Beschäftigung, einschließlich der Entscheidung über Einstellung, Beförderung, Disziplinarmaßnahmen oder Entlassung, beruhen auf Verdienst, Kompetenz, Leistung und Geschäftsanforderungen. Wir diskriminieren nicht aufgrund von Rasse, Hautfarbe, Religion, Familienstand, Alter, nationaler Herkunft, körperlicher oder geistiger Behinderung, Gesundheitszustand, Schwangerschaft, Geschlecht, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, Veteranenstatus oder einem anderen Status, der in den Ländern, in denen wir tätig sind, gesetzlich geschützt ist.

Bei Swarovski verschmelzen Innovation und Inspiration. Unsere Sales Consultants sind die perfekten Botschafter dieser Message. Sie bieten unseren Kundinnen und Kunden einen herausragenden Service und eine inspirierende Markenerfahrung. Wir suchen einen offenen und engagierten Sales Consultant (w/m/d), der den Kundinnen und Kunden Kristall ans Herz und in die Hände legt, in einem leidenschaftlichen und begeisterten Team arbeiten und die Träume unserer Kundinnen und Kunden verwirklichen möchte. Erkennst du dich wieder? Dann komm zu uns! Wir bieten dir eine spannende Aufgabe in einem kulturell vielfältigen Team, das kontinuierlich die kreativen Grenzen erweitert und echte Leidenschaft für Schmuck, Mode und Lifestyle teilt. Werde Teil einer wahren, internationalen und zukunftsorientierten Kultmarke. Lerne und wachse mit uns! Auf dich wartet eine Welt der Wunder. Deine Aufgaben Du repräsentierst unsere Marke und begleitest unsere Kundinnen und Kunden auf ihrer Reise durch die faszinierende Wunderwelt von Swarovski schaffst eine emotionale Verbindung zu unseren Kundinnen und Kunden und bietest ihnen ein bezauberndes Erlebnis im Store erkennst die Wünsche unserer Kundinnen und Kunden und kannst ihnen inspirierende Styling-Tipps geben präsentierst unsere herausragenden Produkte und setzt sie perfekt in Szene. Dein Profil Du bist ein fantastischer Sales Consultant (w/m/d) und verfügst über eine echte Leidenschaft für unsere Marke und unsere Produkte und ein ausgeprägtes Gespür für Mode Begeisterung für erschwingliche Luxusmarken im Bereich Mode, Kosmetik und Lifestyle eine hohe Motivation und eine klare Kundenorientierung großes Engagement sowie eine zielorientierte Denkweise den Willen, deine Karriere voranzutreiben und mit uns zu wachsen Erfahrung im Handel oder der gehobenen Gastronomie/Hotellerie, aber auch serviceorientierte Quereinsteiger sind herzlich willkommen. Deine Vorteile Werde Teil unseres Familienunternehmen, dann erwarten dich eine herzliche Atmosphäre mit gemeinsamen Werten in unserer One Culture eine umfassende Einarbeitung zur Vorbereitung auf deine neuen Aufgaben flache Hierarchien und kurze Entscheidungswege regelmäßige Trainings, Workshops und E-Learnings zu deiner Weiterentwicklung zusätzlich zum Gehalt anteiliges Weihnachtsgeld eine attraktive Team-Prämie unsere Produkte als Trageschmuck sowie die Zahlung einer Kleidergeld-Pauschale ansprechende Rabatte auf unsere Produkte. Wenn du volljährig bist, teile mit uns deine Erfahrung. Masters of Light Since 1895 Swarovski kreiert kristall-basierte Produkte in einzigartiger Qualität und Handwerkskunst, die Freude bringen und die Individualität feiern sollen. Das 1895 in Österreich gegründete Unternehmen entwirft, produziert und verkauft die weltweit edelsten Kristalle, Schmucksteine, Swarovski Created Diamonds und Zirkonia, sowie Schmuck, Accessoires, Kristallobjekte und Wohn-Accessoires. Swarovski Crystal Business hat mit ungefähr 2.400 Stores und 6.700 Verkaufsstellen in mehr als 150 Ländern eine globale Reichweite und beschäftigt mehr als 18.000 Mitarbeiter*innen. Zusammen mit den Schwesterunternehmen Swarovski Optik (optische Geräte) und Tyrolit (Schleifmittel) bildet Swarovski Crystal Business die Swarovski-Gruppe. Ein verantwortlicher Umgang mit Menschen und dem Planeten ist Teil der Swarovski-Geschichte. Heute ist dieses Erbe in Nachhaltigkeitsmaßnahmen verwurzelt, die über die gesamte Lieferkette hinweg reichen. Ein besonderer Fokus liegt dabei auf zirkulärer Innovation, Diversität, Inklusion und Selbstentfaltung sowie in der philanthropischen Arbeit der Swarovski Foundation, die Wohltätigkeitsorganisationen unterstützt, die positiven Einfluss auf die Umwelt und die Gesellschaft nehmen. Swarovski ist ein Arbeitgeber der Chancengleichheit. Wir geben unseren Mitarbeitern den Mut, Individualität zu zelebrieren und sind stolz darauf, einen Arbeitsplatz zu schaffen, an dem sich die Menschen einbezogen, respektiert, geschätzt, verbunden und gehört fühlen. Ein Ort, an dem jeder und jede dazugehört. Alle Aspekte der Beschäftigung, einschließlich der Entscheidung über Einstellung, Beförderung, Disziplinarmaßnahmen oder Entlassung, beruhen auf Verdienst, Kompetenz, Leistung und Geschäftsanforderungen. Wir diskriminieren nicht aufgrund von Rasse, Hautfarbe, Religion, Familienstand, Alter, nationaler Herkunft, körperlicher oder geistiger Behinderung, Gesundheitszustand, Schwangerschaft, Geschlecht, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, Veteranenstatus oder einem anderen Status, der in den Ländern, in denen wir tätig sind, gesetzlich geschützt ist.

Bei Swarovski verschmelzen Innovation und Inspiration. Unsere Sales Consultants sind die perfekten Botschafter dieser Message. Sie bieten unseren Kundinnen und Kunden einen herausragenden Service und eine inspirierende Markenerfahrung. Wir suchen einen offenen und engagierten Sales Consultant (w/m/d), der den Kundinnen und Kunden Kristall ans Herz und in die Hände legt, in einem leidenschaftlichen und begeisterten Team arbeiten und die Träume unserer Kundinnen und Kunden verwirklichen möchte. Erkennst du dich wieder? Dann komm zu uns! Wir bieten dir eine spannende Aufgabe in einem kulturell vielfältigen Team, das kontinuierlich die kreativen Grenzen erweitert und echte Leidenschaft für Schmuck, Mode und Lifestyle teilt. Werde Teil einer wahren, internationalen und zukunftsorientierten Kultmarke. Lerne und wachse mit uns! Auf dich wartet eine Welt der Wunder. Deine Aufgaben Du repräsentierst unsere Marke und begleitest unsere Kundinnen und Kunden auf ihrer Reise durch die faszinierende Wunderwelt von Swarovski schaffst eine emotionale Verbindung zu unseren Kundinnen und Kunden und bietest ihnen ein bezauberndes Erlebnis im Store erkennst die Wünsche unserer Kundinnen und Kunden und kannst ihnen inspirierende Styling-Tipps geben präsentierst unsere herausragenden Produkte und setzt sie perfekt in Szene. Dein Profil Du bist ein fantastischer Sales Consultant (w/m/d) und verfügst über eine echte Leidenschaft für unsere Marke und unsere Produkte und ein ausgeprägtes Gespür für Mode Begeisterung für erschwingliche Luxusmarken im Bereich Mode, Kosmetik und Lifestyle eine hohe Motivation und eine klare Kundenorientierung großes Engagement sowie eine zielorientierte Denkweise den Willen, deine Karriere voranzutreiben und mit uns zu wachsen Erfahrung im Handel oder der gehobenen Gastronomie/Hotellerie, aber auch serviceorientierte Quereinsteiger sind herzlich willkommen. Deine Vorteile Werde Teil unseres Familienunternehmen, dann erwarten dich eine herzliche Atmosphäre mit gemeinsamen Werten in unserer One Culture eine umfassende Einarbeitung zur Vorbereitung auf deine neuen Aufgaben flache Hierarchien und kurze Entscheidungswege regelmäßige Trainings, Workshops und E-Learnings zu deiner Weiterentwicklung zusätzlich zum Gehalt anteiliges Weihnachtsgeld eine attraktive Team-Prämie unsere Produkte als Trageschmuck sowie die Zahlung einer Kleidergeld-Pauschale ansprechende Rabatte auf unsere Produkte. Wenn du volljährig bist, teile mit uns deine Erfahrung. Masters of Light Since 1895 Swarovski kreiert kristall-basierte Produkte in einzigartiger Qualität und Handwerkskunst, die Freude bringen und die Individualität feiern sollen. Das 1895 in Österreich gegründete Unternehmen entwirft, produziert und verkauft die weltweit edelsten Kristalle, Schmucksteine, Swarovski Created Diamonds und Zirkonia, sowie Schmuck, Accessoires, Kristallobjekte und Wohn-Accessoires. Swarovski Crystal Business hat mit ungefähr 2.400 Stores und 6.700 Verkaufsstellen in mehr als 150 Ländern eine globale Reichweite und beschäftigt mehr als 18.000 Mitarbeiter*innen. Zusammen mit den Schwesterunternehmen Swarovski Optik (optische Geräte) und Tyrolit (Schleifmittel) bildet Swarovski Crystal Business die Swarovski-Gruppe. Ein verantwortlicher Umgang mit Menschen und dem Planeten ist Teil der Swarovski-Geschichte. Heute ist dieses Erbe in Nachhaltigkeitsmaßnahmen verwurzelt, die über die gesamte Lieferkette hinweg reichen. Ein besonderer Fokus liegt dabei auf zirkulärer Innovation, Diversität, Inklusion und Selbstentfaltung sowie in der philanthropischen Arbeit der Swarovski Foundation, die Wohltätigkeitsorganisationen unterstützt, die positiven Einfluss auf die Umwelt und die Gesellschaft nehmen. Swarovski ist ein Arbeitgeber der Chancengleichheit. Wir geben unseren Mitarbeitern den Mut, Individualität zu zelebrieren und sind stolz darauf, einen Arbeitsplatz zu schaffen, an dem sich die Menschen einbezogen, respektiert, geschätzt, verbunden und gehört fühlen. Ein Ort, an dem jeder und jede dazugehört. Alle Aspekte der Beschäftigung, einschließlich der Entscheidung über Einstellung, Beförderung, Disziplinarmaßnahmen oder Entlassung, beruhen auf Verdienst, Kompetenz, Leistung und Geschäftsanforderungen. Wir diskriminieren nicht aufgrund von Rasse, Hautfarbe, Religion, Familienstand, Alter, nationaler Herkunft, körperlicher oder geistiger Behinderung, Gesundheitszustand, Schwangerschaft, Geschlecht, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, Veteranenstatus oder einem anderen Status, der in den Ländern, in denen wir tätig sind, gesetzlich geschützt ist.

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Head of CRM Operations and Loyalty you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job As our Head of CRM Operations & Loyalty, you will lead a team responsible for customer data strategy, business operations and for shaping the future of the Swarovski Club Loyalty. You will play a key role in defining and executing high-impact loyalty programs, ensuring seamless CRM operations, and driving personalization strategies. Partnering with cross-functional teams across IT, marketing, and customer experience, you will have the opportunity to create best-in-class customer interactions that enhance loyalty and lifetime value. Your responsibilities include, but are not limited to: Own and govern the accuracy, integrity, and compliance of customer data across all CRM platforms, ensuring optimal data collection and management practices Oversee the effective use of CRM systems to support marketing, sales, and customer service teams, driving automation, segmentation, and personalization Develop and implement innovative loyalty programs, that increase retention and lifetime value Define and execute the clienteling strategy in collaboration with the Customer Experience team to enhance personalized interactions Lead the strategic transition to a new CRM platform, collaborating with IT, vendors, and key stakeholders to ensure seamless integration with existing business process, establish and monitor key loyalty KPIs, working with analytics teams to track and optimize program performance based on customer insights Act as a thought leader in CRM and loyalty, staying ahead of industry trends and bringing innovative approaches to customer relationship management About you We are looking for a unique and amazing talent, who brings along the following: University degree in Mathematics, Engineering, Economics, HEC, or Marketing 8-10 years of experience in CRM, loyalty programs, or customer engagement roles within an international or Swiss market setting Proven expertise in leading CRM platforms (e.g., Salesforce, Microsoft Dynamics) and experience with Customer Data Platforms (CDP is a plus) Strong analytical mindset with the ability to derive actionable insights from customer behavior and engagement metrics Exceptional leadership and stakeholder management skills, with a track record of driving cross-functional collaboration Strong project management abilities, with experience in leading complex, multi-stakeholder initiatives Fluency in English A strategic yet hands-on approach, with a passion for creating outstanding customer experiences and a data-driven mindset What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Well-being offers available on-site Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. #Li-Hybrid

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Manager Global Media you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Work within 360 Global Media team to support development of Global Media Strategy and ensure its alignment with Swarovski Strategy and Creation Direction Support in developing Local Media Guidelines per market with central guidance on target audience, competitor set, media landscape and KPIs Be involved in all media approvals with all allocated countries from briefing to reporting end ensure that all media plans data is always up-to-date and accessible for Management queries Support on all alignments with different stakeholders from creative to ecommerce teams to ensure fully integrated Media Strategy and Local Media Plans Support on Global Media Agency day to day management, both centrally and locally Ensure that all Media Intelligence projects continue to run smoothly, and media support is provided in a timely manner and insights are integrated in latest media plans Support ad-hoc queries related to media, from merchandising to IP queries Provide help to Global Media Teams colleagues as required with ad-hoc queries or administrative tasks About you We are looking for a unique and amazing talent, who brings along the following: University degree/ Education, preferably in marketing or similar Highly analytical and data driven mindset Min. 3 years of experience in Advertising planning or Marketing Project Management skills with sound solution mindset Proven Lateral Leadership / Influencing skills Strong organization skills and proactiveness / agility Great Presentation skills Fluent in English, both verbal and written Proficiency in Office, especially with Excel and PowerPoint What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. #LI-Hybrid

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Head of Global Customer Service you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Support CX Management in executing the strategic direction for global Customer & Service, driving transformation initiatives to deliver a proactive, effortless luxury service experience worldwide. Monitor and analyze key performance indicators (KPIs/SLAs), customer feedback, and service trends to identify root causes, improve service delivery, and address recurring issues. Serve as the escalation point for complex or high-value client interactions, ensuring timely and effective resolutions that align with brand standards. Influence and empower global Customer & Client Service teams, GBS operations, and local markets to foster high performance, accountability, and consistent service excellence. Lead the design and execution of training and upskilling initiatives to ensure WOW experiences and continuous capability growth across teams. Champion the implementation and integration of service technologies, processes, and knowledge tools to enhance customer interaction and operational efficiency. Collaborate closely with Global Business Services, ensuring adherence to service delivery standards and escalating performance issues as needed. Drive a culture of collaboration and cross-functional teamwork, cultivating diverse networks and aligning stakeholders around a cohesive, best-in-class service strategy. Support strategic planning and project work to optimize service coverage, uphold brand reputation, meet volume demand, and continuously improve the Client & Customer Service experience. About you We are looking for a unique and amazing talent, who brings along the following: A university degree and 5+ years of experience in a similar global role Proven leadership skills with the ability to inspire and develop diverse, high-performing teams Strategic thinking with strong planning and execution capabilities Deep customer orientation and a passion for delivering elevated service experiences Excellent communication, coaching, and stakeholder management skills Strong analytical mindset with expertise in data-driven decision-making Proficiency in conflict resolution, problem-solving, and cross-functional collaboration Experience in GBS Customer Service Management, including CRM, eCom, After Sales, and Omnichannel operations Ability to translate global service strategies into frameworks, processes, and impactful actions What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in. #LI-Hybrid

Chez Swarovski, où l'innovation se mêle à l'inspiration, nos Conseillers de vente sont nos porte-parole ultimes. Ils offrent à nos clients un service extraordinaire et une sublime expérience de la marque. Nous recherchons un Conseiller de vente curieux et charismatique pour nous aider à placer le cristal dans le coeur et entre les mains de nos clients, rejoindre une équipe avec passion et enthousiasme et faire des rêves de nos clients une réalité. Rejoignez-nous si vous souhaitez un rôle enrichissant au sein d'une équipe diversifiée qui repousse les limites et partage votre passion pour la mode et les bijoux. Intégrez une marque internationale réellement emblématique. Apprenez et grandissez avec nous. Un monde merveilleux vous attend. À propos des missions En tant que premier ambassadeur de la marque, vos missions principales sont les suivantes: Accueillir et offrir à chaque client une expérience inoubliable Conseiller et développer une argumentation adaptée aux besoins de vos clients Mettre en valeur et présenter nos produits iconiques Participer au développement du CA par l'optimisation des indicateurs commerciaux (KPIs) et réaliser vos objectifs personnels Incarner au quotidien les valeurs de Swarovski À propos de vous Vous avez: Un excellent sens de la mode et une vraie passion pour notre marque et nos produits Une expérience et/ou un vif intérêt pour les marques de mode/cosmétiques/lifestyle de luxe accessible Une forte orientation service et résultats La volonté de faire progresser ta carrière et de grandir avec nous Trois ans d'expérience dans la vente au détail ou dans la restauration/hôtellerie haut de gamme Une grande motivation et une orientation client claire Connaissance de l'anglais Tes avantages Rejoins notre entreprise familiale et découvre: une ambiance chaleureuse avec des valeurs communes dans notre One Culture une formation complète pour te préparer à tes nouvelles tâches une hiérarchie plate et des voies décisionnelles courtes des formations régulières, des ateliers et des formations en ligne pour ton développement. en plus du salaire, une prime d'équipe attrayante Maîtres de la lumière depuis 1895 Swarovski crée de splendides produits réalisés avec des cristaux d'une qualité exceptionnelle, témoins d'un grand savoir-faire empreint de joie et célébrant l'individualité. Fondée en 1895 en Autriche, l'entreprise crée, fabrique et vend le cristal, les pierres précieuses, les Swarovski Created Diamonds et Zirconias de la plus haute qualité, mais aussi des bijoux, des accessoires et des objets de décoration intérieure ornés de cristaux. Swarovski Crystal Business bénéficie d'une portée mondiale et compte environ 2 400 boutiques et 6 700 points de vente dans quelque 140 pays. L'entreprise emploie plus de 18 000 personnes. Avec ses sociétés soeurs, Swarovski Optik (matériel optique) et Tyrolit (abrasifs), Swarovski Crystal Business forme le Groupe Swarovski. Au coeur du patrimoine de Swarovski se trouve une relation responsable avec l'humain et la planète. Aujourd'hui, cet héritage est ancré dans des mesures de développement durable sur l'ensemble de la chaîne de valeur et met l'accent sur l'innovation circulaire, la diversité, l'inclusion et l'expression personnelle. En outre, les oeuvres philanthropiques de la Swarovski Foundation soutiennent des associations caritatives et ont un impact positif sur la société et l'environnement. Swarovski est un employeur qui respecte l'égalité des chances. Nous donnons à nos employés le courage de célébrer leur individualité et nous sommes fiers de créer un lieu de travail où les gens se sentent impliqués, respectés, valorisés, connectés et entendus. Un lieu où tout le monde a sa place. Tous les aspects de l'emploi, y compris la décision d'embaucher, de promouvoir, de prendre des mesures disciplinaires ou de licencier, seront fondés sur le mérite, la compétence, les performances et les besoins de l'entreprise. Nous ne pratiquons aucune discrimination fondée sur la race, la couleur, la religion, l'état civil, l'âge, l'origine nationale, le handicap physique ou mental, l'état de santé, la grossesse, le sexe, l'orientation sexuelle, l'identité ou l'expression sexuelle, ou tout autre statut protégé par la loi dans les pays où nous sommes présents.

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Junior Manager Visual Merchandising & Store Experience you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Support the Head of VM & Store experience and Senior Manager Store Experience in translating the Brand positioning and creative director's vision into VM & Store experience executions including impactful windows, product presentation, in store VM display tools and campaign related in-store VM activations. Support in the development and Implementation of Seasonal activations in close collaboration with the Visual Merchandising Deployment team to ensure the delivery of customer centric unique, engaging and consistent Swarovski experiences and with the In-store VM team to ensure a 360 store experience. Support in ensuring that all concepts, tools, and guidelines are developed in close collaboration with markets to ensure relevance, alignment, and effectiveness in addressing local needs and opportunities. Support in enhancing the Swarovski customer journey by designing and deploying innovative window concepts, campaign assets, and in-store communication strategies across retail networks. Collaboration with key stakeholders and direct support to Markets on all Seasonal implementations from Seasonal toolboxes to Asset and Guidelines deployment. Support in overseeing external partners and agencies and in managing the entire process from briefing to final implementation, to ensure timely and high-quality delivery of seasonal campaigns in-store. About you We are looking for a unique and amazing talent, who brings along the following: Bachelor's degree Minimum 2 years of professional experience in a similar role within an international setting Excellent analytical and problem-solving skills Attention to details and excellent organization skills Excellent English proficiency Team orientation, and ability to work effectively with all levels of the organization Innovative and creative approach whenever possible and can-do attitude What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Well-being offers available on-site Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Senior Manager Visual Merchandising & Store Experience you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Support the Head of VM & Store experience in translating the Brand positioning and creative director's vision into VM & Store experience executions including impactful windows, product presentation, in store VM display tools and campaign related in-store VM activations. Development and Implementation of Seasonal activations in close collaboration with the Visual Merchandising Deployment team to ensure the delivery of customer centric unique, engaging and consistent Swarovski experiences and with the In-store VM team to ensure a 360 store experience. Ensure that all concepts, tools, and guidelines are developed in close collaboration with markets to ensure relevance, alignment, and effectiveness in addressing local needs and opportunities. Enhance the Swarovski customer journey by designing and deploying innovative window concepts, campaign assets, and in-store communication strategies across retail networks. Collaboration with key stakeholders and direct support to Markets on all Seasonal implementations from Seasonal toolboxes to Asset and Guidelines deployment. Oversee external partners and agencies, managing the entire process from briefing to final implementation, to ensure timely and high-quality delivery of seasonal campaigns in-store. About you We are looking for a unique and amazing talent, who brings along the following: Bachelor's degree Minimum 7 years of professional experience in a similar role within an international setting Excellent analytical and problem-solving skills Attention to details and excellent organization skills Excellent English proficiency Team orientation, and ability to work effectively with all levels of the organization Innovative and creative approach whenever possible and can-do attitude What we offer You can expect a range of benefits, including: Swarovski products discounts Full coverage of accident insurance Attractive pension fund conditions Well-being offers available on-site Subsidized public transportation or free parking Employee canteen with buffet Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.