PRADA recrutement

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE To be the "ambassador" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony". Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities. Embrace and promote the Omni Channel mindset. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.Welcome and serve the customer providing an excellent in-store experience at all times. Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. Ensure to be up-to-date knowing fashion trends and competitors. Prove Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts. KNOWLEDGE AND SKILLS Passion for selling and stores Curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Ambition, resilience, self motivation, result driven and problem solving Passion and knowledge of the managed product category Fluent spoken English expected. Other languages are desirable Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As the Brand Store Manager, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client. RESPONSIBILITIES Leading the Business Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store Propose and develop action plans, through careful analysis of performance Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories Client Development Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the "Brand Selling Ceremony" Team Management Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client Encourage the exchange of information within the team and proactively develop morning briefing on specific topics Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures Boutique Care Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines - proactively seek VM and MD support based on store needs Provıde feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departments KNOWLEDGE AND SKILLS At least 8 years of experience Strong problem-solving and organizational skills Ability to manage multiple priorities and coordinate across functions Excellent communication skills and team spirit Fluency in both Italian and English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets. To manage and coach the store team and to ensure succession plans and internal growth. RESPONSIBILITIES BUSINESS Drive and maximize sales performances. Propose and develop business plans. Drive the store team to exceed their KPIs. Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand. Be present on the sales floor, ensuring a proper approach and service to the Clients. Foster the Omni Channel development through the team. Meet the store-operating budget, controlling store expenses. CUSTOMER Foster a Client centric mindset by developing and maintaining solid Client relationships. Guarantee an excellent Client satisfaction and the highest level of Client service. Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending. Foster a strong private appointment culture. TEAM Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth. Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures. The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting. RETAIL Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams. Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines. Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs. Ensure synergy and cooperation between front and back of house. Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office. EVENTS Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers. KNOWLEDGE AND SKILLS Business driven Leadership and team management Ability to motivate and persuade people Strong customer service mindset Natural ability to welcome our client Confident, enthusiastic and positive Mature and assertive Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken English expected. Other languages are desirable Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.