LORO PIANA recrutement

Position The Senior Client Advisor represents the Company with clients in our Boutique, acting as a true ambassador of the Brand. He/She is a reference point within the team, ensuring the highest standards of customer experience and contributing to the commercial success of the Boutique. The Senior Client Advisor plays a key role in developing long-lasting relationships with clients, mentoring junior team members, and actively supporting the Store Management in the daily operations and strategic initiatives. Job responsibilities ROLE & RESPONSIBILITIES Acts as a role model in delivering exceptional client experiences, embodying the values and excellence of the Brand. Supports the Store Management in achieving the Boutique's qualitative and quantitative objectives. Contributes to creating a positive and professional team environment, encouraging collaboration and high performance. Ensures the Boutique is maintained to the highest visual and operational standards, in alignment with Company guidelines. Participates actively in daily briefings and provides feedback to the Store Manager on sales trends and client insights. Sales & Business Development Drives individual and team sales performance in line with Company standards. Identifies business opportunities to increase client engagement and sales, leveraging clienteling tools and CRM data. Proactively contributes to the Boutique's commercial strategy by proposing actions to maximize performance. Develops and maintains a portfolio of high-value clients, offering personalized and exclusive experiences. Client Management & CRM Nurtures and expands relationships with key clients, ensuring loyalty and satisfaction. Provides personalized follow-up and after-sales service with exceptional attention to detail. Handles complex client requests and claims with professionalism and discretion. Shares best practices and supports colleagues in developing their clienteling skills. Communicates valuable client feedback and insights to Management to enhance business strategies. Product & Visual Demonstrates deep and updated knowledge of all product categories, materials, and craftsmanship. Participates in new product presentations and training sessions, acting as a Brand expert within the Boutique. Ensures the highest level of product care and contributes to maintaining the store's refined visual identity. Profile PROFILE Min. 7 years of experience as Client Advisor in a luxury retail environment. Solid experience in the category of "Women ready to wear" Strong alignment with Loro Piana brand and values Exceptional interpersonal and communication skills, with ability to build and nurture long-term relationships. Solid business acumen and goal-oriented mindset. Advanced clienteling skills, with the ability to provide a bespoke and emotionally engaging service. Advanced level of English and French (Italian or other languages are a plus). Professional appearance, discretion, and a refined sense of luxury. Team player with a proactive attitude. Additional information WHAT WE OFFER The opportunity to represent an iconic Italian Maison within the LVMH Group. A refined and dynamic work environment with international exposure. Tailored onboarding, product training, and continuous learning opportunities. Career progression within a leading global luxury group. Competitive compensation package and commissions.