GUCCI recrutement

Key Accountabilities Client Experience · Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction. · Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events. · Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training. · Ensure the development, implementation, and execution of company CRM initiatives byguiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities. · Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100. · Champion full utilization of the various clienteling tools to drive client loyalty and acquisition. · Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered. Running the House · Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security. · Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches. · Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target. · Provide accurate monthly schedules and timely submission of payroll records for all employees. · Oversee incoming and outbound merchandise requests and shipments. · Support and monitor the After Sales services in store. · Oversee and support maintaining the Visual Merchandising standards set by the Global VM team. · Ensure optimal and consistent adherence to all key health, safety, and security aspects. · Maintain company assets organized in respect of the back-of-house and front-of-house guidelines. · Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards. Requirements · Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry. · Bachelor’s Degree in a related field is preferred. · High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team. · Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business. · Proven ability to drive positive client experiences that build loyalty and deliver measurable results. · Ability to manage competing priorities in a fast-paced environment. · Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook. · Industry awareness, commercial knowledge, and strong business and financial acumen. · Strong verbal and written communication skills and excellent organizational skills. · Passion for the Fashion Industry. · Flexibility to work a retail schedule which will include evenings, weekends, and holidays.