ABOUT THE POSITION

The Supply Chain Customer Service Manager sits at the heart of our International Distributor Operations business, within our EMEA headquarters in Geneva (Switzerland).

You will own our Distributor Partners Supply Chain Relationships and deliver our vision to be recognized as the #1 Distributor Supply Chain Planning and Operations Groups in the industry.

Leading a team of 3 Regional Account Operations Leaders & 2 Operational Excellence Leaders you ensure the seamless day to day running of all OTC operations, optimizing current ways of working and defining how we deliver both service and future business growth through a program of Continuous Improvement.

You will be heavily involved in delivering Regional and Global Strategic Projects and Objectives, for both the Supply Chain and overall Columbia Sportswear organization.

If driving structured, sustainable change and operational performance is your thing, leading and building capability within a dynamic, fun organization excites you, multifunctional collaboration is in your DNA and you have a passion for the outdoors - this is the role for you!

HOW YOU'LL MAKE A DIFFERENCE

• Manage a team of 5 Supply Chain Operations Leaders across the end-to-end Order to Cash cycle
• Own and Improve Order Management as well as Invoicing & Shipping (incl. international shipping documentation) Process & Standards
• Build strong relationships with our distributors and act as a business enabler
• Collaborate effectively with cross-functional teams such as Planning & Analytics, Logistics, Global Supply Chain, Finance

YOU ARE

• Well organized and able to set priorities while comfortable with ambiguity, able to adapt to changing priorities and requirements. You bring a structured approach to performance management
• A strong communicator able to take complex topics and simplifying into short, insightful, actionable, audience ready actions
• A people person who enjoys developing the skills and talents of his team members
• Commercially savvy/business oriented with a growth mindset and a can-do attitude

• Fluent in English
• Available to work full-time and to travel on a regular basis

YOU HAVE

• A minimum of 5 years Operational Team Leadership experience, with a strong understanding of the distributor business model

• Very good knowledge and command of Order To Cash Management and Supply Chain background
• Experience in Operational Excellence & Standardisation, you know how to manage, monitor and improve complex operations and processes
• Project & Change Management skills
• Capabilities in leading simplification and automation
• Ability to drive Win-Win Solutions and Joint Value Creation Development alongside our Distributor Partners

#LI-LA1

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.