The Client Experience Manager drives the development of:
Client Events (physical and digital)
Campaign management
Client Experience in store

The Client Experience Manager will work under the supervision of the Global CRM Director.

Your Responsibilities:

Leading projects assigned by the Global CRM Director
Liaising with Comm PR in the concept design of the client events (physical and digital)
Drawing up detailed guidelines for the global concept of clients events to be executed
Leading client assets definition
Liaising with the Regions to cascade locally the global concept of clients events
Supervising the execution of regional/local client events; executing global client events
Collecting feedback and takeaways
Measuring ROI
Suggesting proactively new campaigns design (product launches, tactic)
Drawing up detailed guidelines for the CRM campaign to be executed
Supervising Salesforce design of the client path
Supervising POS System tracking of the client path
Liaising with Client Experience team in the definition and execution of the Client experience project
Contributing client and business perspective to project teams
Supporting the spread of Retail Culture

• 10 years of experience in a similar role in Hotellerie, Luxury, Event, Art
• Creativity, capability to think out of the box
• Client mindset
• Luxury affinity, Obsession for details
• Project management skills and attention to execution, enabling the events/campaigns concept to become reality 
• Retail culture
• Strong organization and communication skills
• Team work skills
• Fluent in English

 
We look forward to receiving your application!