Operations And Performance Manager

Pays :
Région :
Département :
Ville :
Catégorie :
Production - Qualité
Type de contrat :
Type d'emploi :
Plein temps
Expériences :
Plus de 10 ans

Description de l'entreprise

Since 1995, SIDLER SA has been operating in the field of Head Hunting, Recruiting and Selection of qualified personnel in the whole Switzerland, Italy and Europe.
The gained experience along this period of more than 20 years, makes SIDLER SA a company particularly specialized in the selection and recruitment of specific figures in different fields, but particularly in the Fashion / Luxury and Retail field at international level. Main goals of SIDLER SA are the creation and reinforcement of trust relationships and customized approaches, based on values such as professionalism, competency, discretion and quality.

Description du poste

On behalf of our esteemed Customer, a multinational Company leader in the Top Luxury field, we are recruiting the following profile, to lead the team in their Luxury Boutique in Milan:

Duties and responsibilities:

The Operations and Performance Manager, will act as a business analyst, constantly monitoring the store sales performance to support the Store Manager in driving the business, and a business facilitator, ensuring the highest level of operations efficiency
In partnership with Store Manager, he/she will ensure the client experience comes first and that every process is built or executed with client service in mind
He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level
He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements

Profil recherché


- 10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment
- College degree or equivalent preferred
- Able to successfully manage people and process, driving change within a dynamic environment
- Previous experience within an omnichannel environment
- Strong analytical skills
- Superior attention to detail
- Excellent verbal and written communication skills
- Proficient in all Microsoft office programs with particular strength in Excel
- Must be able to work a retail schedule inclusive of nights, weekends, and holidays