E-Commerce Customer Care Intern
Pays : Suisse
Région : Ticino
Ville : BIOGGIO
Catégorie : Commerce
Type de contrat : Stage
Type d'emploi : Plein temps
Expériences : Etudiant
GUESS became a symbol of a young, sexy and adventurous lifestyle. Throughout the decades GUESS invited people to dream with its iconic and timeless advertising campaigns and turned unknown faces into famous models.
Today GUESS is a global lifestyle brand with a full range of apparel and accessories in over 80 countries.
The continued dedication and commitment of our employees is the driving force of GUESS. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS Europe and bring your vision to life.
Description du poste
Reporting directly to the E-Commerce Fraud and Customer Care Specialist, the E-Commerce Customer Care Intern will support the Customer Care and Operations teams (especially the E-Commerce Fraud and Customer Care Specialist) in the daily activities related to payments, order management, operations and customer care activities.
CORE JOB RESPONSIBILITIES
• Support the E-Commerce Fraud Specialist in order reviewing and payments monitoring;
• Promptly manage payment claims on dedicated platform and related Payment Service provider(s);
• Support the Fraud and Customer Care Specialist and Customer care team with testing new services;
• Support the Customer care team managing the customer service requests;
• Deal directly with customers either by email and phone;
• Support the Customer care team managing shipments and returns operations with both the warehouse and couriers;
• Support the E-Commerce Operations Specialist with the daily alignment;
• Support the Customer care team setting up dedicated promotions;
• Support the team in elaborating analysis related (but not limited to) frauds, cancellations, returns, orders;
• Communicate and cooperate with internal departments;
• Communicate and cooperate with outsource vendors.
- Bachelor's degree
- 1-year job experience is a plus
- Proficiency knowledge of English language – both written and spoken. Any additional language is a plus
- Good knowledge of Office package
- Be cooperative, flexible and teammate
- Be precise and respect deadlines
- Interest in Fashion and Digital
- Salesforce Commerce Cloud knowledge is a plus