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Adresse du site internet
www.guess.eu/
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E-Commerce Customer Care Intern

Pays : Suisse

Région : Ticino

Ville : BIOGGIO

Catégorie : Commerce

Type de contrat : Stage

Type d'emploi : Plein temps

Expériences : Etudiant

Présentation d'entreprise

GUESS was established in 1981 by the Marciano brothers, who left the south of France in pursuit of the American dream. Inspired by a European influence, the Marciano's redefined denim. One of their initial designs was a stonewashed, slim-fitting jean, the 3-zip Marilyn. Bloomingdale's was the first department store to welcome the brand by ordering two dozen pairs of jeans. They disappeared from the shelves in just hours. This was the beginning of a long success story.

GUESS became a symbol of a young, sexy and adventurous lifestyle. Throughout the decades GUESS invited people to dream with its iconic and timeless advertising campaigns and turned unknown faces into famous models.

Today GUESS is a global lifestyle brand with a full range of apparel and accessories in over 80 countries.

The continued dedication and commitment of our employees is the driving force of GUESS. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS Europe and bring your vision to life.

Description du poste

PURPOSE OF THE JOB

Reporting directly to the E-Commerce Fraud and Customer Care Specialist, the E-Commerce Customer Care Intern will support the Customer Care and Operations teams (especially the E-Commerce Fraud and Customer Care Specialist) in the daily activities related to payments, order management, operations and customer care activities.


CORE JOB RESPONSIBILITIES

• Support the E-Commerce Fraud Specialist in order reviewing and payments monitoring;
• Promptly manage payment claims on dedicated platform and related Payment Service provider(s);
• Support the Fraud and Customer Care Specialist and Customer care team with testing new services;
• Support the Customer care team managing the customer service requests;
• Deal directly with customers either by email and phone;
• Support the Customer care team managing shipments and returns operations with both the warehouse and couriers;
• Support the E-Commerce Operations Specialist with the daily alignment;
• Support the Customer care team setting up dedicated promotions;
• Support the team in elaborating analysis related (but not limited to) frauds, cancellations, returns, orders;
• Communicate and cooperate with internal departments;
• Communicate and cooperate with outsource vendors.

Profil recherché

REQUIRED QUALIFICATIONS
 
  • Bachelor's degree
  • 1-year job experience is a plus
  • Proficiency knowledge of English language – both written and spoken. Any additional language is a plus
  • Good knowledge of Office package
  • Be cooperative, flexible and teammate
  • Be precise and respect deadlines
  • Interest in Fashion and Digital
  • Salesforce Commerce Cloud knowledge is a plus
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