Deputy Store Manager 100% Zurich Airport Airside
Pays :
Suisse
Région : Zürich
Catégorie : Vente au détail
Type de contrat : CDI
Type d'emploi : Plein temps
Description du poste
The company
"Time is what you make of it."
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
Job description
Mission
The deputy store manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.
Key Responsibilities
1. Leading the Team
The deputy store manager demonstrates professional responsibility by:
We are looking for a Deputy Store Manager who can:
Swatch Retail AG
"Time is what you make of it."
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
Job description
Mission
The deputy store manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.
Key Responsibilities
1. Leading the Team
- Assist in recruiting, integrating, and training new employees.
- Inspire team members to excel in customer service and skill development.
- Conduct performance evaluations and foster a positive work environment.
- Resolve conflicts impartially and hold regular meetings for effective communication.
- Motivate and empower team members to achieve sales targets.
- Social climate stability and turnover rates.
- Team meeting records.
- Evaluation forms (MAGs, trial periods).
- Drive team performance to meet sales goals.
- Improve key performance indicators (KPIs).
- Ensure excellent customer service and a unique shopping experience.
- Maintain knowledge of collections and prevent theft.
- KPI analysis (e.g., conversion rate, turnover).
- Mystery shopping results.
- Maintain a safe, clean, and welcoming store environment.
- Ensure visual merchandising aligns with brand standards.
- Educate the team on merchandising principles.
- Feedback from retail managers and visual merchandisers.
- Mystery shopping evaluations.
- Oversee scheduling, budgets, and compliance with labor laws.
- Monitor financial procedures and analyze sales results.
- Facilitate efficient communication within the hierarchy.
- Budget adherence and team hours monitoring.
- Effective monthly planning and expense management.
- Ensure proper maintenance of the store, stockroom, and materials.
- Oversee logistical tasks like deliveries, stock management, and inventory.
- Maintain security and hygiene standards.
- Inventory accuracy and stock condition.
- Timely processing of transfers and stock replenishment.
The deputy store manager demonstrates professional responsibility by:
- Upholding brand values and workplace standards.
- Ensuring the safety of employees and customers.
- Fostering effective communication and collaboration.
- Adapting plans to maintain smooth operations and customer satisfaction
We are looking for a Deputy Store Manager who can:
- Lead a team
- Boost sales
- Sets the brand into scene
- Secures the organisation and leadership of the store
- Foster the brand by means of his behaviour
- Respect the work tools and work environment
- Guaranteeing the safety of the wares and people
- Foster the interpersonal relationships (good communication)
- Adapt the work plans and absences, to secure a smooth customer service
- Apply and develop intentions of the company in relation to all expenses
- Working within an international, diverse, and dynamic team.
- Be at the forefront of innovation within the watch industry.
- Personnel discount on a large selection of Swatch Group products (40%)
- Good performance paired with continued business needs translate into an open-end contract.
- Development and training opportunities.
- Contribution to health insurance costs
- Free shuttle services to the airport
- 10% discount on duty free items and meals
- Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
- Experience in sales and leadership of a store and its sales staff, or as assistant store manager
- Customer oriented and customer friendly
- Takes on initiative
- Experience in PR and marketing activities
- Being proficient in sales strategy
- Numbers oriented
- Commitment
- Representing the brand Swatch
- The ideal candidate will be either be of mother tongue / bilingual in German
- Excellent command of English
- Any other languages are of added value
Swatch Retail AG