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Customer Service Representative - Zurich

Pays : Suisse

Région : Zürich

Ville : Zürich

Catégorie : Commerce

Type de contrat : CDI

Type d'emploi : Plein temps

Description du poste

Tiffany & Co..... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 181 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability. We are looking for a Customer Service Representative for our store in Zurich.
Responsibilities :
Your main missions will be: Post Sale Service Administration:
- Ensure that all Repair Order Forms are entered, monitored and completed in a timely manner. Successfully meet the company's quality standards with regard to completion of all Orders.
- Ensure that all Service orders and Valuation Forms including Engraving, Etching and Embossing are monitored and completed in a timely manner. Ensure customers are advised of the timeframes and all orders successfully meet company's quality standards.Customer Communication and Development:
- Ensure that customer inquiries are being responded to in an appropriate and timely manner
- Apply consultative One to One selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
- Handle all merchandise with extreme care to ensure safe transfer and postage
- Certify that all correspondence via e mail, royal mail, fax, telephone is responded to within the specified timeframes Cross-Functional Teaming:
- Support management in training employees on post sale service offerings, service timeframes and assisting with ongoing cross training.
- Act as a liaison between customer and the internal departments of the company.

Profil recherché

Our ideal candidate has a previous customer service experience within the luxury industry. A jewelry background and Gemologist qualification are highly advantageous. A fluent level in English and German is needed. You must be flexible and willing to work non-traditional business hours including evenings, weekends and bank holidays in a fast-paced, diverse and changing environment. You will need to be an excellent communicator with a service centric approach to your work.Tiffany & Co. employs innovative, collaborative and positive people who are passionate about luxury, sales and customer service. In return Tiffany employees receive excellent rewards, benefits as well as training and development opportunities. Please send your resume in English.
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