Customer Service Representative (French / English / Italian or Dutch) - 100%

CHRISTIAN LOUBOUTIN
eu.christianlouboutin.com
Pays :
Suisse
Région :
Genève
Département :
Genève
Ville :
GENÈVE
Catégorie :
Commerce
Type de contrat :
CDI
Type d'emploi :
Plein temps
Expériences :
0 à 2 ans
Date début :
Juillet 2019
Langue :
Anglais(Courant)

Description de l'entreprise

Christian Louboutin opened his first boutique in 1992 in Paris. An artist and a craftsman with a passion for shoes, he is now considered to be one of the most influential fashion designers of his time. Louboutin’s collections combine wit, glamour, elegance and technical proficiency like none other. Since the brand’s launch, his creations have been immortalized in museums, on fashion week runways, red carpets, and in pop culture around the world. As a result, the Christian Louboutin brand name and his signature red sole are now among the most valuable trademarks in the fashion industry.

Description du poste

We are looking for our Customer Service department in Geneva (Switzerland) a:

CUSTOMER SERVICE REPRESENTATIVE
(FR. / ENGL. / ANOTHER EUROPEAN LANGUAGE)
100%


Overview of the job:

The Customer Service Representative is part of a multi-skilled team with the aim of maintaining the highest level of service to our clients through phone and email.


Main tasks and responsabilities:

•Embody the Christian Louboutin values towards the clients

•Day-to-day management of any customer inquiries (phone and written communication) via phone calls and emails in timely manner

•Escalate any issues with recommended solutions to line manager and follow up with customer as needed

•Offer knowledgeable and professional advice to customers and achieve sales by maximizing all customer contact opportunities

•Build strong client relationships and represent the brand with all customer interactions.

•Work together with your team members to support each other at busy times and in demanding situations

Profil recherché

Profile and skills requirements:
 
  • 2 years of higher education minimum
  • 1-2 years previous retail/customer service experience
  • Fluent in 3 languages: French, English, Italian or Dutch
  • Experience communication skills (written and verbal)
  • Experience with CRM tools a plus
  • Must show affinity with premium and luxury products
  • Positive, enthusiastic, with an ongoing commitment to achieving high quality results
  • Well organized, Customer Centric
  • Team player

Contact

Ressources Humaines