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Commercial & Product Operations Manager

Pays : Suisse Suisse

Région : Ticino

Ville : STABIO

Catégorie : Commerce

Type de contrat : CDI

Type d'emploi : Plein temps

Description du poste

Company Description

Established in 1981, GUESS began as a jeans company and has since successfully grown into a global lifestyle brand. Guess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, eyewear, footwear and other related consumer products. For more information about the Company, please visit www.guess.com.

Why join us?

At GUESS?, Inc., a commitment to diversity and inclusion is a core value, and fundamental to the way we do business.

We appreciate and understand the importance of creating an environment in which all of our employees feel valued, included and empowered, and we strive to ensure that our workforce is reflective of the communities in which we live and work.

Our workforce reflects a broad cross section of perspectives throughout the organization, and we believe these unique experiences and viewpoints are critical to the long-term success of our company.

While we are proud of our position in this area, our diversity and inclusion efforts will continue to focus on:

- Leading and managing inclusively

- Providing training to drive increased understanding and sensitivity

- Creating a work environment that fosters growth and opportunities for all associates

Position

The Commercial & Product Operations Manager has to supervise the correct execution of the commercial strategy for Underwear & Beachwear lines at Country / Channel level to achieve business goals and support the growth. Cooperate with both corporate and local sales teams to guarantee the achievement of defined goals. Collect product feedback from the Countries and ensure the Brand visibility in store is aligned with the Company's image and strategy.

What you will be doing

  • Coordinate the Underwear commercial strategy and ensure execution at Country / Channel level
  • Coordinate consistency between the channels through a continuous monitoring of the different merchandising
  • Provide specific market needs and pricing feedback to the business unit making sure they are reflected into the collection.
  • Train and coach our local sales force on product/selling techniques
  • Be a liaison between the Business Unit and all the involved stakeholders (internal and external) to guarantee and provide all the necessary product tools and product know-how to properly promote the line and support the sales during the market.
  • Coordinate, collect, organize, dispatch all the product tools related to the line: lookbook & video/power point presentation, sales book, product trainings, order intake system material, samples set distro and top samples/pictures.
  • Supervise and ensure a corrected execution of Trade Marketing actions in order to support commercial development.
  • Support the key clients during the sales campaign, in accordance with corporate or local sales team
  • Plan and implement long-term development strategies
  • Coordinate the NOOS program, forecast sales and ensure product availability
  • Work with merchandisers and find new ways of expanding product categories
  • Keep daily track of the selling campaign, shipments and replenishment business.
  • Analyze data and create reports to identify areas of business growth
  • Oversee and optimize both product/sales performances and cancellation rate.
  • Analyze market trends, product performances and competitor activities in order to identify growth opportunities and market gaps.
  • Coordinate and manage sales operations and processes.
  • Analyze data and sales report regularly, conduct financial assessments, and develop strategies to maximize revenue and profitability
  • Product line presentation to the Sales Force (following all steps from the organization to the presentation) ensuring the product vision and commercial imperatives are communicated effectively to the internal sales organization and external agent network
  • Analyze seasonal product and sales performance on a daily basis: analysis of sales data and product performances/product mix cross regions and channels (wholesale, retail, e-com)
  • Review the B2B and RTL editing in order to ensure consistency across all the channels
  • Collect from the sales force specific and relevant needs in terms of product offer, potential additions, price requirements and competitors' best practice to improve our service level.
  • Keep updated on market knowledge of Guess Brand, seasonal competitor's analysis and product benchmarking.
  • Arrange post sales campaign and provide detailed reports to the business unit.
  • Coordinate and follow-up specific Product Fixtures and Packaging development
  • Support, execute and follow-up all in-season requests (i.e. late-add/new opening/re-run styles) with internal buyers and external sales force.
Requirements

What we're looking for

  • At least 5/6 years' experience in a sales environment, preferably in the fashion industry
  • Excellent knowledge of the fashion industry, with a focus on the Underwear line
  • Good knowledge of the European market and of its dynamics
  • Demonstrated experience with both wholesale and retail channels
  • Attention to detail and follow-up
  • Strong data and excellent analytical and time management skills
  • Must possess strong leadership skills and be well organized, self-motivated, focused on meeting deadlines and able to multitask within a fast-paced environment
  • Excellent execution, high respect of deadlines and good level of proactivity
  • Sense of ownership and pride in the performance and its impact on company's success
  • High results orientation and bias toward action
  • Capability of adapt to changes and work under pressure
  • Critical thinker and problem-solving skills
  • Positive attitude, team player, ability to work independently and to coordinate projects and people
  • Listening capabilities in order to prevent conflicts and solve them easily
  • Handling of requests in a professional and diplomatic way
  • Must have excellent organizational skills with attention to detail and follow-up
  • Excellent interpersonal and communication skills with the ability to interact with a diverse group at all level
  • Ability to travel
  • MS Office package (Excel knowledge is mandatory)
  • Proficient in English; any other European language is considered a plus
  • Analytical and critical thinker
  • Excellent communication, presentation and interpersonal skills
Other information

What we can offer you

  • An International, fresh and dynamic working environment
  • Balance between work and personal life: Smart Working (hybrid work model) and Time flexibility
  • Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
  • Arts, sports and social events outside the office, thanks to our Guess Fun activities!
  • Training & Development platform and paths
  • Discount on our products both online and in stores
Don't miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we're a good match for you? Apply now to be part of our family!
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