Junior Customer Care / Russian Native

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Région :
Ville :
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Type de contrat :
Type d'emploi :
Plein temps
Expériences :
0 à 2 ans

Description de l'entreprise

Since 1995, SIDLER SA has been operating in the field of Head Hunting, Recruiting and Selection of qualified personnel in the whole Switzerland, Italy and Europe.
The gained experience along this period of more than 20 years, makes SIDLER SA a company particularly specialized in the selection and recruitment of specific figures in different fields, but particularly in the Fashion / Luxury and Retail field at international level. Main goals of SIDLER SA are the creation and reinforcement of trust relationships and customized approaches, based on values such as professionalism, competency, discretion and quality.

Description du poste

On behalf of our esteemed Client, International Fashion Company based in Lugano Area, we are recruiting the following profile:


Main responsibilities and activities:

Deal with customer complaints and resolve the issues
Manage customer calls and emails
Manage of the ordering of replacements for customers with defective goods in warranty
Supervise the repair of damaged goods
Ensure products are returned to customers
Respond to product inquiries or questions about the brand
Manage customer’s database and maintain records
Contribute and assist in other departments to maintain and develop standards, procedures and policies regarding CS

Profil recherché

The ideal profile will have the following skills and experiences:
  • At least 1 year of experince in Customer Sevice
  • RUSSIAN native (mandatory to apply)
  • ENGLISH fluent and knowledge of GERMAN/ITALIAN will be considered as a big plus
  • Ability to provide a high level of customer service
  • Experience with retail store processes and operations
  • Good organizational and time management skills
  • Excellent IT skills
  • Excellent problem solving skills and ability to prioritize multiple issues
  • Able to work under pressure