Internship CRM Specialist

Pays :
Suisse
Région :
Ticino
Ville :
LUGANO
Catégorie :
Marketing
Type de contrat :
Stage
Type d'emploi :
Plein temps
Expériences :
0 à 2 ans

Description de l'entreprise

Discretion, quality, and craftsmanship – Bottega Veneta has created a new standard of luxury since its founding in Vicenza in 1966. Steeped in the traditions of Italy's master leather craftsmen and long celebrated for its extraordinary leather goods, Bottega Veneta has recently emerged as one of the world's premier luxury brands. The company's famous motto, “When your own initials are enough,” expresses a philosophy of individuality and confidence that now applies to a range of products.

Description du poste

The Junior CRM Specialist will support the WW CRM Team in all activities related to Operational CRM , in order to strengthen the companies knowledge of its clients and help to develop, implement, establish and monitor strategies that will optimize all aspects of the relationship with the final customer with the ultimate goal being loyalty and sales growth.
Main assignments
To assist the WW CRM Team in the following activities (according to the selected candidates strengths and interests):
- Support all the operational aspects of the CRM Operations including weekly, monthly and ad hoc client analysis 
- Support the customer and market research needs and activities
- Manage customer data collection and CRM databases monitoring relevant KPI's
- Campaign performance tracking
- Coordinate the corresponding CRM project calendar in close cooperation with the project steering committee
- Communicate with the regions and coordinate local adaptions if needed
- Manage local CRM requests including planning and communication with departments involved (Digital, MIS…)
- Prepare recaps and presentation summaries to align all parties when necessary
- Establish a close relationship with the regions, internal departments and 3rd parties

Profil recherché

Qualifications
- Interest in CRM and the end consumer a must
- Strong computer skills: Excel is a must, Microstrategy, Access or similar an advantage
- Strong analytical skills and an acute attention to detail
- Excellent communication, interpersonal and organizational skills
- Team Player that is self-motivated and has the ability to work proactively and independently
- Fluent in Italian and English both written and spoken, additional languages are a plus