Customer Service – Native German Speaker

Pays :
Suisse
Région :
Ticino
Ville :
LUGANO
Catégorie :
Commerce
Type de contrat :
CDI
Type d'emploi :
Plein temps
Expériences :
2 à 5 ans

Description de l'entreprise

PHILIPP PLEIN is a highly successful luxury fashion brand. The driving force of the company is human inspiration and creativity with the aim to set trends rather than following them. This strong belief paved the way to become today’s international lifestyle brand.

All our collections can be seen as works of art and stand for nobility and perfection. Our every days challenge is always to live up to the expectations of our customers all over the world.

Description du poste

Key Responsibilities
* Identify opportunities and participate in the development of functional and service enhancements in order to maximize sales.

* Provide exceptional online customer service support.
* Manage verification of orders and ensure timely fulfillment.
* Resolve order-related issues by liaising between client and internal/external groups (warehouse/logistic/repairs).
* Reply on product and transaction related inquiries.
* Support QA and share product and website related client feedback.
* Assist with various operational tasks.

Profil recherché

 Job Requirements
* At least 3 years of experience in the same role
* Fluent English and Native German. Additional languages are a plus.
* Proficient in the use of IT systems, both customer service specific and windows packages.
* University, commercial degree or similar.
* Outstanding luxury selling behaviors, listening and responding to customer needs to deliver service.
* Excellent written and verbal skills.
* Proficient in the use of IT systems, both customer service specific and windows packages.
* Strong organizational and follow-up skills.
* Ability to work under pressure.
* Client orientation and relationship management.
* Ability to work a flexible retail schedule: including some weekends, evenings, and key event days.
* Confident and articulate.
* Hardworking and passionate.


Contact

Mr. Nardo